Help & FAQ

Product, Ingredient & Usage Questions

Where are your ingredients sourced from?

We work with a variety of manufacturers and source ingredients from all over the world. We strive to work with manufacturers that are focused on delivering organic and all natural products. We also strive to work with manufacturers that employ sustainable, ethical sourcing processes by seeking fair trade suppliers and eco-friendly processes. To learn more about our process and ingredients, visit the Ingredients page.

What makes the formulations effective?

All our formulations are based on time tested herbal remedies that have been passed on from generations to generations and across various indigenous cultural practices. We work with herbalists, food biochemists, master tea blenders and nutritionists to develop our blends. Each proprietary blend is formulated with utmost care to ensure that our customers are getting effective, pure quality products.

Are your ingredients clean

Our products are free of GMOs, artificial ingredients, agents, additives, flow agents, fillers or binders. What you receive is pure botanicals in their purest and most potent form.

Are your products all natural

All our products are made from organic, all natural ingredients.

Do you use any preservatives?

Since we only use pure botanical extracts which have a natural long lasting life span, we do not use any artificial preservatives. Our products typically remain fresh for 2 to 3 years, although we suggest you use them sooner to get the freshest and max benefit.

Are your products vegan friendly

Yes. All our products are vegan friendly and we do not test on animals.

Why do your products cost more than average wellness products

The old adage, ‘you get what you pay for’ is especially important with herbal remedies. Unlike many products on the shelves today, we do not pack our products with useless fillers that take up bottle space, reduce manufacturing costs and hurt the integrity and potency of the products. We also manufacture our products in small batches. We do not cut corners in this regard therefore it costs more to make a high quality and effective product. Our goal is to sell value and benefit not just products and it shows in our reviews.

 

Orders, Shipping & Returns

Do you have stockists? Where can I buy your products?

Currently our products are only available online. We do not currently have any stockists or local distributors. We do have plans to expand in this area in the near future. You can subscribe to our newsletter to get notified when we come to your area.

How much do you charge for shipping?

Shipping charges will vary per item and will be displayed during checkout process. Shipping charges are subject to change based on postal rates. We frequently run free shipping promotions, visit the promotions page for more details.

How long does it take for my product to be shipped?

Items are dispatched within 3 days the order received, although we try to get it out as fast as we can. Once item is shipped, an email with order details and tracking information will be sent to the email address used to place the order. You can also track your order on our order tracking page.

Shipping options and policies

We ship everywhere domestically and offer international shipping to select countries. If you do not see your country in the drop down during the checkout process, please contact us as we may be able to coordinate shipping for you.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying. If an item is rejected and returned back to our facilities we do not refund shipping fees paid and it is subject to a 20% restocking fee. 

How long does it take for product to arrive?

Standard domestic shipping takes anywhere from 5-7 business days, although you might receive the products sooner.

Standard international deliveries generally take between 7-21 days to arrive, although the USPS does not guarantee delivery dates or times.

What is your refund policy?

We currently offer returns within 30 days on unused, unopened item. Refund will be issued within 2-3 days after item has been received minus any shipping fees, this includes products purchased with the free shipping promotion. Once return request has been received an email with return instructions will be sent. Return item must be received within 30 days of initiating refund request. Please note buyer is responsible for shipment costs. We strongly recommend to include tracking number when sending shipment.

 

Quality, Safety & Testing

Where are your products manufactured?

We work with a variety of manufacturers. All of our products are made here in the USA under stringent quality measures. We ensure that our manufacturers, process and products are compliant with FDA mandates.

Are your products approved by the FDA

FDA does not approve dietary supplements and herbal teas, however they do oversee the manufacturing process and facilities for these types of products. We work with manufacturers that employ GMP, good manufacturing practices and FDA compliant.

Do your products contain any GMO, artificial ingredients or additives

No, our products do not contain any GMOs, fillers, additives, artificial ingredients, flow agents or preservatives that hurt the integrity of the products. What you get is pure botanicals at their most potent form.

What testing do you employ on your products

Our products go through thorough quality control process before they are shipped from the manufacturing facility. Once they are sealed and packaged, we further employ human placebo testing to gauge effectiveness of the products.